7 quick questions. Find out exactly where your business is losing revenue to slow response, missed leads, and manual processes — and what to fix first.
Question 1 of 714%
How many inbound calls or inquiries does your business receive in a typical week?
This tells us whether response speed or volume management is your bigger challenge.
Fewer than 10 — quiet and manageable
10–30 — steady but I can handle it
30–60 — busy, things slip through
60+ — overwhelmed, definitely missing leads
When a customer calls and you can’t answer, what usually happens?
Most lost revenue starts here. This is the highest-ROI gap to close.
They leave a voicemail and I call back within the hour
They leave a voicemail — I call back when I can
Most hang up — I usually don’t know they called
They go straight to a competitor — I’ve seen it happen
How many hours per week do you or your team spend on admin, scheduling, and follow-up?
This is time that could be billed, sold, or spent on higher-value work.
Under 2 hours — it’s very streamlined
2–5 hours — takes a chunk of the week
5–10 hours — it’s a real time drain
10+ hours — we’re buried in it
What happens when a new lead comes in but doesn’t book immediately?
Most leads require 2–5 follow-up touches. How automated is yours?
Fully automated — they get a text or email within minutes
I try to follow up the same day, but not always
I follow up when I remember — it’s inconsistent
Honestly, most leads that don’t book immediately just disappear
Can customers book an appointment without calling you directly?
After-hours booking removes friction for customers who search outside business hours.
Yes — customers can book online 24/7 and it goes straight into my schedule
Partially — there’s a form but I still have to call them back to confirm
No — all bookings go through me by phone
No — I didn’t know automated booking was possible
How do you currently collect Google reviews from customers?
Review velocity is one of the strongest local ranking signals. This tells us how much visibility you’re leaving on the table.
Automated — every customer gets a review request by text and email after each job
I ask happy customers in person or by text when I remember
I rely on customers to leave reviews voluntarily — I never ask
I don’t have a process — reviews just happen occasionally
When someone searches for your service in your city, how confident are you that your business appears?
Local search visibility and AI search visibility are now two different things. Both matter.
Very confident — we consistently appear in the map pack and search results
Somewhat confident — we show up sometimes but not consistently
Not very confident — competitors seem to rank higher than us
Not at all — I don’t think we show up in local search
